Returns / Refunds
H2O Audio wants you to love waterproofing music as much as we do. If you are not satisfied with your purchase, take a look at our Return Warranty and Refund Policies below. Then follow the simple steps.
Return Warranty Policy:
Reasons to return a product for a warranty: If there is an issue with the case, headphones, or soft goods that falls under the H2O Audio limited time Warranty.
- All Return Warranty items must be sent in within 1 year of purchased date (or 90 days for Waterproof Headphones). For more information on our Warranty Policy please click here.
- All Returns Warranties must have a copy of the original proof of purchase or warranty will not be given and repair cost will be quoted.
- Warranty Replacement item(s) will be sent out within 5-10 business days of receiving your return.
Simple steps to a happy Return Warranty:
1. Send in the product(s) you wish to return for a Return Warranty (prepaid postage) to:
Service
Next Destination
PO BOX 262
Mt Hawthorn WA 6915
Box up your return and ensure to include the following:
a) Return delivery instructions and contact phone number
b) Copy of the receipt
c) Copy of any email correspondence with Customer Support or a description of fault
- Have a question about a Return?
- Contact Customer Support:
- Phone:(08) 9444 0233
- Email: sales@h2oaudio.net.au
Refund Policy:
To receive a refund, returned items must be purchased from the H2OAudio.com.au Shop
( Online e-store located at http://h2oaudio.com.au/shop )
- Items must be returned within 30 days of purchased date to receive a product refund.
- Items returned in original unopened condition will receive a full refund
- Shipping charges on returned items are not refundable unless the return is due to our error (i.e. incorrect product)
- Items returned that were purchased with, all or part of a gift certificate will be refunded as store credit for use on a future purchase.
- All refunds will be credited within 5-10 business days of receiving your approved return.
- Refunds must include a copy of the original purchase reciept.
Simple steps to a happy Refund:
Send in the product(s) you wish to return for a refund (prepaid postage) to:
Sales
Next Destination
PO BOX 262
Mt Hawthorn WA 6915
Box up your return and make sure to include the following:
a) Return delivery instructions and contact phone number
b) Copy of the receipt
c) Copy of any email correspondence with Customer Support or a explanation for the return
- Have a question about a refund?
- Contact Customer Support:
- TollFree: 1800 644 033
- Local: (08) 9444 0233
- Email: sales@h2oaudio.net.au