RIPT-Lite Headset Support

How to & troubleshooting

BLUETOOTH - HOW TO PAIR YOUR DEVICE

Pair your H2O Audio device to a smartphone or smartwatch for direct live streaming of audio content with these simple steps:

1. Enable Bluetooth on Source Device:

On your smartphone or smartwatch, navigate to the settings menu.
Find the Bluetooth section and ensure Bluetooth is turned on.
2. Power On Your H2O Audio Device:

Turn on your H2O Audio device and listen carefully to the audio prompts.
3. Pairing Your Device:

For first-time pairing, wait for your H2O Audio Device's name to appear on the Bluetooth screen of your source device.
Once it appears, tap on the device name to complete the Bluetooth pairing process.
4. Reconnecting Previously Paired Devices:

If your H2O Audio device has been paired with the source device before, it should automatically reconnect.
5. Start Streaming:

Play audio content from your preferred app on the source device to start streaming through your H2O Audio device.
6. Disconnecting:

To disconnect, you can either turn off your H2O Audio device, disconnect from the Bluetooth settings on your source device, or simply stop the Bluetooth connection directly from your source device.

BLUETOOTH - CONNECTION TROUBLESHOOTING

BLUETOOTH - CONNECTION TROUBLESHOOTING
If you're encountering issues with Bluetooth pairing between your H2O Audio device and your phone or smartwatch, try the following steps:

1. Restart Both Devices:

Power off both your source device (smartphone or smartwatch) and the H2O Audio device.
After a brief moment, power them back on to reset the Bluetooth connections.
2. Attempt to Re-Pair:

Retry the pairing process by putting both devices in pairing mode according to their respective instructions.
3. Need Further Assistance?

If the problem persists, our support team is available to help. Please reach out via chat, email, or phone for personalized assistance.